Privacy policy

At Amoy’s Hair Empire we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order or contact us, we may collect:

* Name
* Billing and shipping address
* Email address
* Phone number
* Payment information
* Order history

How We Use Your Information

Your information is used to:

* Process and ship orders
* Provide customer support
* Prevent fraud and unauthorized transactions
* Improve our products and services
* Comply with legal obligations

Information Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. Customer information is never sold to third parties.

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Shipping Policy

Processing Time

Most orders are processed within 2-7 business days unless otherwise stated. Custom-made wigs and specialty orders may require additional processing time.

Shipping

Once an order has been shipped, the customer will receive tracking information. Delivery times are estimates and may vary depending on the shipping carrier.

AHE is not responsible for delays caused by weather, customs, carrier issues, or incorrect shipping information provided by the customer.

Delivery Confirmation

An order is considered delivered when the shipping carrier marks the package as delivered to the address provided by the customer.

Customers are responsible for providing a secure delivery location.

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Return and Exchange Policy

Due to the nature of human hair products and hygiene standards, all returns must meet the following conditions:

* Hair must be in its original condition.
* Hair must not be worn, washed, brushed, cut, colored, altered, or chemically processed.
* Lace must not be cut.
* Original tags, packaging, and security ties must remain attached.
* Products must be returned within 7 days of delivery approval.

Inspection of Returned Items

All returned products are carefully inspected upon receipt.

If the returned hair has been tampered with, worn, altered, damaged, or is not returned in its original condition, the return request may be denied.

If a returned item is received with missing components, damaged packaging, or signs of handling that reduce the product’s value, AHE reserves the right to issue a partial refund or deny the refund entirely, as permitted by applicable law.

Shipping charges are non-refundable.

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Chargeback and Fraud Prevention Policy

AHE actively monitors and investigates fraudulent transactions and chargeback abuse.

By placing an order, the customer agrees that:

* Delivery confirmation from the shipping carrier serves as proof of fulfillment.
* Tracking information, shipping records, customer communications, billing information, and fraud prevention data may be submitted to financial institutions to dispute unauthorized chargebacks.
* Filing a false chargeback after confirmed delivery may be considered payment fraud and may be reported to the appropriate authorities or collections agencies where permitted by law.

Customers experiencing an issue with their order are encouraged to contact us first so that we can work toward a fair resolution.

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Limitation of Liability

AHE is not responsible for misuse, improper installation, chemical processing, or alterations made to products after delivery.

Natural variations in human hair texture, color, and pattern may occur and are not considered defects.

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Contact Us

For questions regarding your order, shipping, returns, or privacy practices, please contact us through our website or official customer service channels.

By purchasing from Amoy’s Hair Empire, you acknowledge that you have read and agree to these policies.